Last Updated: [31/03/2026]
At Lopez, we are committed to providing a smooth, reliable, and transparent shopping experience. This Delivery & Refund Policy outlines how we handle order processing, shipping, returns, and refunds to ensure customer satisfaction.
Delivery Policy
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
We ensure every order is carefully checked and securely packed before dispatch.
2. Shipping & Delivery Time
We offer fast and reliable delivery across the United Arab Emirates (UAE).
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days (where available)
Delivery timelines may vary depending on your location and external factors such as courier delays.
3. Delivery Charges
Shipping fees are calculated at checkout based on your location and order size.
We may offer:
- Free delivery on selected promotions or minimum order values
- Discounted shipping rates for bulk orders
4. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with tracking details to monitor your delivery in real time.
5. Delivery Conditions
Please ensure:
- Correct shipping address is provided
- Someone is available to receive the order
Lopez is not responsible for delays or failed deliveries due to incorrect information.
Refund & Return Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- Item is unused, undamaged, and in original packaging
- Return request is made within 7 days of delivery
- Product is defective, damaged, or incorrect
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Clearance or final sale products
3. Return Process
To request a return:
- Contact our support team with your order details
- Provide photos if the item is damaged or incorrect
- Wait for return approval and instructions
Once approved, you may be required to ship the item back or arrange pickup (if applicable).
4. Refund Policy
After receiving and inspecting the returned item:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
- In some cases, shipping charges may be non-refundable
5. Exchange Policy
We offer replacements or exchanges for:
- Defective products
- Incorrect items delivered
Exchange requests must be made within the return period.
6. Cancellations
Orders can be canceled before dispatch only. Once shipped, cancellation is not possible, and the return process must be followed.
Why Shop with Lopez?
- Fast and secure delivery across UAE
- Easy returns and transparent refund process
- Dedicated customer support
- Quality products and reliable service
Contact Us
For delivery, return, or refund inquiries:
Lopez
Email: [Hello@ligt.ae]
Phone: [+971 559 991 061]
Address: [Saleh Atiq Dasmal Al Humairi & Sons Building Al Dhafra Street Abu Dhabi United Arab Emirates]