Last Updated: [09 /07 /2026]
Thank you for shopping with WestHome. We are committed to providing a smooth delivery experience and a fair refund process to ensure your satisfaction.
1. Delivery Policy
Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
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Estimated delivery time is 2–7 business days, depending on your location and product availability.
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Delivery times may vary due to weather conditions, logistics, or other unforeseen circumstances.
Delivery Charges
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Delivery charges are calculated at checkout based on your delivery location.
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Free delivery may be available on selected products or during promotional campaigns.
Delivery Areas
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WestHome delivers to selected service areas.
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If your location is outside our delivery zone, we will contact you before processing your order.
Delivery Delays
While we strive to deliver your order on time, WestHome is not responsible for delays caused by courier services, weather conditions, customs procedures, or other circumstances beyond our control.
2. Order Tracking
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Once your order has been dispatched, a tracking number may be provided where available.
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You may also contact our customer support team for updates on your delivery.
3. Return & Refund Policy
Return Eligibility
You may request a return if:
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The item arrives damaged or defective.
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You receive the wrong product.
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The item is unused, unassembled, and returned in its original packaging with all accessories.
Return Timeframe
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Return requests must be submitted within 3–7 days of receiving your order.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, assembled, or damaged after delivery.
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Clearance, sale, or discounted items (unless defective).
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Products returned without their original packaging or missing components.
4. Refund Process
Once we receive and inspect the returned item, we will notify you whether your refund has been approved or declined.
If approved:
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Refunds will be processed within 5–10 business days.
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Processing times may vary depending on your payment provider.
Refund Method
Refunds will be issued using the original payment method whenever possible or through another mutually agreed payment method.
5. Exchange Policy
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Exchanges are available only for products that are defective, damaged upon arrival, or incorrectly delivered.
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Replacement items will be shipped after the returned product has been received and inspected.
6. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product delivered by WestHome.
7. Contact Us
If you have any questions about this Delivery & Refund Policy or wish to request a return, refund, or exchange, please contact us.
WestHome
Email: [contact@westhome.ae]
Phone: [+971 559 991 061]
Address: [Saleh Atiq Dasmal Al Humairi & Sons Building
Al Dhafra Street
Abu Dhabi
United Arab Emirates]